Refund Policy


At American Integrated Inc, we stand behind the quality of our products and strive to provide the best possible customer service. We understand that sometimes returns and refunds may be necessary. This Refund Policy outlines the conditions under which returns and refunds are granted, as well as the process for requesting a refund.

1.Eligibility for Returns and Refunds

You may be eligible for a return and refund if:

  • The item is unused, in its original packaging, and in the same condition that you received it.
  • The return is initiated within 30 days of receiving the item.
  • The item is not part of a non-returnable category, such as clearance, custom, or special-order items.

Please note that we cannot accept returns or issue refunds for items that have been used, damaged, or altered after delivery, or if the return request is made outside of the specified time frame.

2.Process for Requesting a Refund

To request a refund, follow these steps:

  • Contact our customer service team at sales@americanintegrated.pro with your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  • Securely package the item(s) and include a copy of the original invoice or packing slip with the RMA number clearly marked.
  • Ship the item(s) back to us using a trackable shipping service. Please note that you are responsible for the return shipping costs unless the return is due to our error (e.g., received a damaged or incorrect item).
  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 15 business days.

3.Exchang

We understand that sometimes you may need to exchange an item for a different size or color. If you wish to make an exchange, please follow the same process as outlined for returns and refunds, specifying that you would like to exchange the item(s) and providing the details of the desired replacement item(s).

4.Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately at [email address] or [phone number]. We will work with you to resolve the issue as quickly as possible, which may include a replacement, refund, or store credit, depending on the situation.

5.Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please take the following steps:

  • Check your bank account or credit card statement again, as it may take some time for the refund to be officially posted.
  • Contact your bank or credit card company, as processing times for refunds may vary.
  • If you have completed the above steps and still have not received your refund, please contact our customer service team at [email address] or [phone number] for further assistance.

6.Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and, where appropriate, notified to you by email.

7.Contact Us

If you have any questions or concerns regarding this Refund Policy or our return process, please do not hesitate to contact our customer service team at sales@americanintegrated.pro.

Last Updated: April 27, 2023